Zgemma ip not confirmed when connected to sky router

Hi guys. I have a zgemma 2s which works at my house but when installed into my friends house on his sky router it will not confirm ip address and connect to $$$ channels. The skysheild has been turned off. Any help guys is really appreciated. Tried resets etc
 
Hi its on wifi. But it works fine ar mime with all network test boxes ticked. It will not confirm ip. I have ran into this a few times now but really need to find out how to work aroumd this issue. Thanks
 
Hi there. I have a zGemma H2S with openvix. All the free to air channels are working. I have had it 2 weeks. However I cannot get the zGemma to show the IP address. I got it to show the IP address a couple of days ago, but I cannot get it to show it again. The LAN cable is working from the TP Link socket behind the unit, because when I connect that LAN cable into a PC its showing a good speed on speedtest.net. I have powered down the router and the zGemma and powered back up but still no IP address seen. When I go into Network Test, the LAN adapter is green (LAN Connection), but Local Network is red (disconnected). DHCP is green enabled too, but IP address in unconfirmed, as is Nameserver (red/enconfirmed). Any suggestions please?
 
Hi there. I have a zGemma H2S with openvix. All the free to air channels are working. I have had it 2 weeks. However I cannot get the zGemma to show the IP address. I got it to show the IP address a couple of days ago, but I cannot get it to show it again. The LAN cable is working from the TP Link socket behind the unit, because when I connect that LAN cable into a PC its showing a good speed on speedtest.net. I have powered down the router and the zGemma and powered back up but still no IP address seen. When I go into Network Test, the LAN adapter is green (LAN Connection), but Local Network is red (disconnected). DHCP is green enabled too, but IP address in unconfirmed, as is Nameserver (red/enconfirmed). Any suggestions please?
have you looked in the router for connected devices? look there it should say what ip address its on along with its name.
 
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