Drivers are available here.
Although when clicking on your laptop it states nothing found, (you may have to register for it to show).Code:You need to register to see links. Register.
Right click my computer - properties - expand all, check any yellow question marks ? and try and update drivers via windows update i.e go online.
Does he have a disc with the lappy, has he tried to extract the driver from there? not working........
If no yellow question mark it's basically just shit and you need to add something better, the sound is what it is unless you have the incorrect OS on the lappy that have no drivers for it.
Remember it is a "Medion Akoya" it's a pile of crap......
You get what you pay for.