This is a discussion on upgrading within the Orange forums, part of the Networks category; I was with Orange for many many years until a few years ...
I was with Orange for many many years until a few years ago when i wanted to upgrade - yes to the latest phone.
So i wanted the Samsung G600 - it had been out a while but, i was paying £35 per month and was told that in order to get that handset free i had to be paying £50 per month or have a lower grade phone - even lower that the one i had at the time. So like you do i threatened to leave them and go elsewhere - thinknig that years of loyal service with them ( was more than 10 yrs) they would help me.
Well i was shocked for them to tell me if i didnt like what they offered then i should go elesewhere ........................so i did.
this is not the 1st time either. My son had a contract with orange - so at one point i had 2 contracts i was paying and my husband also with them. So in our household we had 3 seperate contracts with Orange - aprox £90 per month.
Again when i wanted to upgrade my sons hadset was told that we needed to upgrade from a £25 per month to a £35 per month contract to get the lastest handset - at the time was the nokia 6230i explained how much we paid per month and that we had 3 contracts - their attitude was if you dont like it tough! so he went over to O2 and has been with them ever since. At 12 yrs old i think £25 per month was more than enough to pay. Hes still on the other network and i now pay £30 pm and he is 16
Seems with Orange the bigger they got the staff got bigger attitudes.
Up until 4 yrs ago i was more than happy with the service network etc. They were the people i got my 1st contract with when mobile phones became available to people. I was one of the 1st to get a mobile phone when my other son was at nursery school aprox 16 yrs ago
My reason for getting one was not to be flash, ( as some people thought at the time) but my hubby was working away from home and we needed to be able to contact each other during the day.
RIP OSCAR STITCH OTTILLIE GIZMO Our beloved pets xxxx
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