ECM Values - what do they mean ?

I have a h2s box I fitted for a friend after setting it up for wooshv5 and it working perfect with line in my house I then took it to his place where it is constantly freezing. I checked the ecm values when plugged into his place and its never lower than 600-700ms but often rising to 3500-4000, when I took it back to my place on the same channel using the same ethernet cable its sitting steady always under200 and no freezing.

Did a speed test and hes getting 15-16mb dl which should be ample, I only have 7-8mb at mine.

Anyone got any ideas or suggestions ?

Cheers I A.

High ping ?

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cant remember his ping

stable internet and ping is the key, lower ping the better. Speed isnt the issue.

is that not irrelevant if the speed is ok?

ah right

is there a way to fix that if the ping is high?

Speed means very little on these boxes.
As said above a stable connection with low ping times are the key

Ping (latency) is more important, over 70 is bad, 3 mgs download speed is good enough for SD as most data is through dish

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Its all about the ping, how fast your box can communicate back and forth with the server. You could have 50mb speeds but if the ping is poor then it could cause you problems.

Ping is down to your internet provider, dont think you can improve yourself, although you might get slightly better through hard wiring ethernet than wifi.

I see. That explains alot as I have a few of these for family n friends and some have been moaning about freezing and yet they have vermin fastest fibre possible and other with standard bb and never a peep. So next question is.. is there a solution or is it just a case of 'you ping(latency) is not good enough for one of these boxes?

Its probably a bad server if freezing is occuring alot, unless your internet is absolute crazy bad. If you go on speedtest.net and run a test it will give you a rough idea of your ping speed. It will be in milliseconds

But I thought all lines from the same server would act identically? so it must be his internet. Also when I bring his box with his line to my connection, it works perfect. my ping is 26ms, forgot to note his but it must be higher. I think it may be just a case of no zgemma for him then. Would his be better suited to a streaming device like firestick then,since he has decent speed but bad latency?

You could have a line from same provider but has you on a different server which could be overloaded hence the freezing. Or maybe it is just a bad internet connection. Like you say if its fine at yours but glitches/freezes at his it does sway towards poor/unstable internet connection. Has he tried rebooting his router and box ? Sometimes this can help.

High ping would make streaming very bad , lot worse than cs using a dish, if it's bad with a dish it will be 10 times worse while streaming

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I see. I actually haven't rebooted his router. I know its usually the first port of call don't know why I never. Cheers

actually the standard advice of "reboot your router" is actually bad advice to give, as most will take that as "switch it off and back on again".
doing this often will result in DLM being applied to your line as the exchange will think you have a line fault, resulting in your speed being lowered than what it should be.

what you actually need to do is a gracefull disconnection and then a reboot.
which means disconneting the PPP session via the router admin page, and only one that has disconnected then reboot the router.

Another thing to take into account is most servers use vps in Europe. If doing a speed test select the European country or city associated with the server.

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I have always found a 'pinhole' reset has helped if I have ever had problems with internet. Unless problem is with provider, in that case nothing you can do.