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2s showing no internet connection message

Discussion in 'Zgemma-star 2S' started by asmad, Dec 22, 2016.

  1. asmad

    asmad Registered

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    My mates mother in law's zgemma 2s has lost its internet connection and is showing the no internet message on screen.

    He's checked the connections and rebooted the router but nothing changed. I've told him to reboot the zgemma next time he's at her house but I'm wondering if there's anything else he can do? The led lights on the Ethernet port are on but not blinking.

    The box is running wooshbuild v5.

    Thanks in advance for any ideas.
     
  2. cactikid

    cactikid VIP Member

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    yes best to reboot both together then run network test to see if it gains a connection.are boxes hard wired to lan?
     
  3. asmad

    asmad Registered

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    Yes, they're wired directly with an ethernet cable. I'll get him to try that and walk him through the steps through the phone.