Andriod box stopped working

Hi
I have a second subscription on an older android box in my bedroom, all was working ok until I tried it out this week and although the box is working and the EPG loads perfectly ok whatever channel I go into the picture will not load and I get the message to try another video
For some reason the time and date has referred back to the originally factory settings and no matter what I do those setting will not change
Has the box gone wrong or is there an issue with the server?
My other box with the same provider is working perfectly ok its just this connection
thanks for any help
 
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