Iptv backup

I have a zgemma h2s box but have lost my channel lists how do I retrieve them,all was ok 33 days ago,I have tried customer support(ipeetv) but no reply
 
if you bough the box already setup with iptv, let me guess, ebay? - then once you've left feedback, he switched off your iptv and sold it to someone else
if you got iptv from a different supplier, contact him and see what the beef is
 
my nephew flashed the, box followed the insructions on satni's website and was fine till 3 days ago,went it went down,I messed about with it in settings, pressed satsni quick import, now its a different channels list all usa or international, what I need is to retrieve the origanal lists.SATSNI have been taken over by ipeetv and as yet there has been no reply from the.I have a MAG 250 box on the same subscription and that is fine now it just was down for 24 hrs during the server switch.
 
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