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MAG 256 Locks Up with Black Screen, remote unresponsive?

Discussion in 'ALL MAG BOXES' started by Rustynuts, Aug 25, 2017.

  1. Rustynuts

    Rustynuts Registered

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    Hey guys and gals.

    I bought a Mag 256 about 6-8 weeks ago and everything has been hunky dory but lately last week or so it has been locking up.

    The picture goes black and the box is totally unresponsive to the remote, the power like is a white. The only way round this is to kill its power and start it back up again.

    This is totally random sometimes it might happen after 10 minutes of been on other times it will be a couple of hours.

    I googled the issue and found a page saying these boxes have an issue been in PAL mode but mines not in PAL its set too 1080P-50, iv tried other settings to no avail.

    Any idea's?

    Thanks
     
  2. Jacksoft

    Jacksoft Registered

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    1080P-50 is PAL..1080-60 is NTSC..
    Try changing your settings on inner portal/Advanced settings/HDMI-CEC to disable..then save and reboot.
     
    Rustynuts likes this.
  3. Rustynuts

    Rustynuts Registered

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    Oh right, I didn't know that. Thank you for that.

    The HDMI-cec is already disabled, it was disabled from factory. Not sure what it was so left it alone.
     
  4. Jacksoft

    Jacksoft Registered

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    It`s difficult mate..go through all your settings and google your problem.
    I`d make sure your using a quality hdmi lead..Heat is the biggest problem with
    electrics.Feel your box and see if it gets over hot..mine stays fairly cool.
    I unplug the power lead when not in use.I use the latest firmware.
     
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  5. Rustynuts

    Rustynuts Registered

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    I originally had it hooked up to the hdmi I have used for years that was plugged into my blu ray player but since this have swapped it for the one that came in the box and still no different.

    The box is hot, Iv noticed this for a while now. Even when been in standby all night it's warm. The box is Sat by itself on an open shelf.

    I believe it's upto date as when I go on update the system shows same firmware as what the updater shows.

    I have changed the settings too 1080p-60 now to see how if any difference, It was OK for an hour earlier but I'm out now so will test later.
     
  6. Jacksoft

    Jacksoft Registered

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    OK..mines been on since 7am and is warm to touch..no hot spots..
    I`m set at 1080p @ 50Hz.
     
    Rustynuts likes this.
  7. Rustynuts

    Rustynuts Registered

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    Just got home and the box is nice and cool to the touch, its woke up perfect from standby and started playing as it should.

    Did setting it too NTSC do the trick? Fingers crossed! I suppose only time will tell. The kids are currently watching Kung Fu Panda so I'm sure ill find out shortly lol

    Thanks everyone so far.
     
  8. Rustynuts

    Rustynuts Registered

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    Well a few days have passed since my last message and its no better. The unit defo crashes less in NTSC mode, still crashes at least ones a day as apposed to PALs few times a day. Spoke to the company I got it off and the recommended I change the power supply to a proper UK plug which I did but that didn't help now they have stopped responding to me. :( The quest for decent affordable tv continues.
     
  9. krushy

    krushy Registered

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    I have the same issue with a new 256, very intermittently.
    I have noticed that it is VERY susceptible to power fluctuations e.g. if using an iron on the same ring, or operating a kitchen extractor it seems to knock the MAG into this sort of behaviour. Sometimes it recovers often a hard reset is required.

    Power supply design issues I wonder?
     
  10. Rustynuts

    Rustynuts Registered

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    I think it defo is a power issue, when I swapped out the original US plug for a UK one with similar Amps and Volts it seems to be a little better but still not totally fixed. Maybe ill try a bigger supply to see if I can stabilise it. I'm limited to the power location though as my entertainment suite is no near a plug I have to use an extension lead.
     
  11. krushy

    krushy Registered

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    It's feeling like a filter problem rather than a beefier supply?
     
  12. stuss

    stuss TK Veteran Forum Supporter

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    i keep my mag cool. by using a usb powered cooling pad..
    i bought it origionally for my lappy but
    works a treat .
    just looked on eBay pretty LED lights 4 silent running fans . £10. lots of cheaper ones . mine myst be 3 years old..still runs perfect..
     
    Last edited: Sep 2, 2017
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  13. Rustynuts

    Rustynuts Registered

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    I might look into one of those coolers. I'm about to make a post on Infomir forums to see if they are any help.
     
    stuss likes this.
  14. krushy

    krushy Registered

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    I think I have found my issue (hopefully!)
    I have my MAG 256 connected to a HDMI switch ( a Kinivo 501BN)
    What seems to have been happening is every time something is switched on connected to the same ring main for example an iron, the kitchen extractor (something with a big current draw) the HDMI switch senses the "spike" and tries to switch.
    The MAG was set by default to react "immediately" to a "HDMI event" and was switching into standby.
    I changed the setting to "ignore" (in the inner portal)
    I still see the switch trying to change over, however the MAG is not going to standby, so now looks like it is recovering.
    Although all it is doing is not turning off!

    I am not sure if what you are experiencing is a similar issue?
     
    stuss likes this.
  15. Rustynuts

    Rustynuts Registered

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    Iv tried that before but didn't like the fact it wouldn't switch into standby, this was the reason I got rid of the switch and went direct to the TV in the end. Iv currently moved the box to another room onto another tv with a different power supply so see how that goes.
     
  16. Rustynuts

    Rustynuts Registered

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    Bit of an update on the quest for a crash free Mag box.

    On Saturday I played about with a few other power supplies I had knocking about. iirc this particular one came off my old Openbox v8 and it seems to have fixed my random crashes/lock ups.

    The original plus was 12v - 1.0A / 50-60htz @ 0.4A
    New Power Adapter has 12v - 1.5A / 50-60htz @ 1.0A

    The box has been on now for roughly 57 ish hours and it hasn't crashed or locked up once, it also feels cooler to the touch. It goes in standby when tv turns off and wakes back up straight away when tv is turned back on.

    So far its a win for me which is a good thing as the seller of the box is ignoring me lol
     
  17. Muneer Abdullatif

    Muneer Abdullatif Registered

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    Hi Rustynuts,
    I am having the same problem as you but unfortunately I don’t have any old power supplies I could use.
    Do you know where I could find the one that worked for you? Or what does it look like?
    Many thanks,
    Muneer.
     
  18. macca40

    macca40 Registered

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    This is for the openbox v8 https://eopenbox.co.uk/product/s-box-openbox-power-supply-unit-mains-adapter/
    not tried it myself need to make sure if its the same connection.
     
  19. Ray999

    Ray999 Registered

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    Hi all I’m a newbie and just want to share my problem, I bought a mag256 and it kept shutting down after 5 minutes I tried everything even a new network. How I solved this problem was by going into system settings, then network
    ,then wireless which I was and down to “ Auto (DHCP), manual DNS and set it to 8888 Problem solved it has stayed on ever since and believe me it was about to go out the window, hope this helps anybody with the same problem.
    Regards Raymond.
     
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  20. stuss

    stuss TK Veteran Forum Supporter

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    Try using a cooling pad. Like what you use on laptop. Works a treat and under £10.00..