1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MAG256 - broken ethernet port

Discussion in 'ALL MAG BOXES' started by cymrumcfc, Nov 30, 2018.

  1. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Hi all,

    I have my MAG256 box connected to the router via an ethernet cable. It's been working great for 6 months.

    Yesterday, we had a power cut with the storms. The power supply was nackered, and the box wouldn't switch on. I've replaced the power supply and am now up and running again.

    However, the box is no longer connecting to the internet. I've tried various ethernet cables, but the little yellow LED light in the ethernet port doesn't come on, and I get the 'Page loading error' 'Internet:Not available'.

    So far, I've tried resetting the box to factory settings without success, and have also reset my router several times.

    Does anyone know how to fix this?

    Thanks
     
  2. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Anyone able to help?
     
  3. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Bought a usb to ethernet adapter but that didnt work
     
  4. nicoj24

    nicoj24 TK Veteran Forum Supporter

    663
    147
    83
    You can try by going into the system settings and then network info wired then press the refresh button to see if your link status says up then gives you an ip address.
    Have you disconnected your router first to see if that connects?
    Failing that you may need a wifi dongle one that's compatible with the mag box chipsets
     
  5. cactikid

    cactikid VIP Member

    16,086
    1,013
    133
    With many devices have you rebooted both box and router,resetting sounds back as its rebooting it needs to try and acquire an ip address.You mentioned a storm so i wonder was there a power surge that could have fried things having no protection fitted?
     
  6. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Hi all. Thanks for responses. It seems ethernet port was fried!

    Bought a wifi dongle and now working fine.

    Thanks
    Ian
     
  7. cactikid

    cactikid VIP Member

    16,086
    1,013
    133
    Next question if fried how safe is that box now after a power surge?
     
    bazcfc1 likes this.
  8. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    A fair point... But how would I test this?
     
  9. bazcfc1

    bazcfc1 TK Veteran

    2,986
    942
    133
    Could you not open it up and look inside without damaging any wires or smell to see if you can smell a burning smell but if it was fried would it even work at all i had same problem about 14 months ago with a zgemma box and power surge changed power supplies still going strong now lol
     
  10. cactikid

    cactikid VIP Member

    16,086
    1,013
    133
    I would be asking myself could it be a fire risk?.Get further advise from a repair agent?
     
    bazcfc1 likes this.
  11. Nepose

    Nepose Registered

    58
    15
    8
    Male
    Poland
    Hi, do you have ssh access? Do command ifconfig -a to check what system recognizes about port. Give ofc output please.
    Are you also able to unscrew box?
     
  12. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Not sure I understand how to do command ifig... Ive opened it up/unscrewed it, nothing looks out of the ordinary
     
  13. bazcfc1

    bazcfc1 TK Veteran

    2,986
    942
    133
    Could it be the ethanet on the router that's fried and not the mag box by any chance
     
  14. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    No, ethernet still works fine up until the box. Just plugged it into my laptop to try. Strange!
     
  15. bazcfc1

    bazcfc1 TK Veteran

    2,986
    942
    133
    OK mate just thought it could have been a serge from router
     
  16. Nepose

    Nepose Registered

    58
    15
    8
    Male
    Poland
    No smells and so-so burned stuff? So maybe one particular small connection on mobo just broke and this appeared. You mean that you don't know how to do command? Sorry but i just misinterpreted your words friend and not sure what u meant
     
  17. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Yea im not sure how to run a command. Not very technical im afraid
     
  18. nicoj24

    nicoj24 TK Veteran Forum Supporter

    663
    147
    83
    You can always go into settings and where you see network info press wired with ethernet in and keep pressing the refresh button see if it gives you a ip address from this?
    Just an ideas mate.
     
    bazcfc1 likes this.
  19. Nepose

    Nepose Registered

    58
    15
    8
    Male
    Poland
    As mate upper wrote check your IP. Download PuTTY to your laptop and try connecting to this IP with port 22.
    If there will be question about "login as:" , default credientals are user root, password 930920
    Then the command line will appear and you do command on it.
    If no, then it means that SSH is blocked and you may need flashing "public image".
     
  20. cymrumcfc

    cymrumcfc Registered

    28
    0
    1
    Sorry mate, but Im really not technical and dont know what you mean.

    Try connecting to which ip?