new vm router wont work

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i have zgemma 2s, it was working ok with talk talk. but now i have changed the provider with vm. the problem is that the router box is not activating. i plug back in to talk talk router its fine. i have had the engineer from vm and did change the spliter from the box. its ok when i use the ethernet cable on laptop its ok works wonder, its only the open box and zemma boxes not working. any help please.

 

[pieeater2015]

for the zgemma if useing wooshbuild try,menu/setup/system/network/device setup/network wizard/Ok

 

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thanks for the reply, the message comes up saying no internet connection. engineer came and said its working.

 

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how do i activate the router

 

[pieeater2015]

I dont know if websafe will have anything to do with it,try to login to your virgin account and turn websafe off.Then i would try to login to the router and have a look at the device list

 

[pieeater2015]

how do i activate the router

virgin activate the router,if there is a sloid white light at the bottom of the hub you are connected

 

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it has the solid white line on. but ethernet cables not activating when pluged in to the box.

 

[pieeater2015]

when you plug the ethernet cable into the hub and the zgemma the lights on the ethernet ports light up.

 

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yes

 

[pieeater2015]

check the adapter settings and dhcp is turned on and i would check on the router upnp is turned on.

 

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thanks for all the help sorted,

 

[cactikid]

Sometimes boxes and router need powering off then on and after a few minutes run network test on zgemma

 

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it was dhcp on open box . on zgemma went into network setting and it worked some how. thanks a lot.