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Retention deals

Discussion in 'General Cable TV.' started by kegnkiwi, Feb 13, 2019 at 1:30 PM.

  1. kegnkiwi

    kegnkiwi Registered

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    Afternoon may i ask what retention deals people are being offer at the moment from virgin uk? I was paying £40.00 per month for 200mb internet and phone. It just went up to £54.00 so I cancelled it straight away whilst on the phone they offered me the price at £40.00 again and then £36.00 but for only 100mb. New deals are better than this so i have left it under cancellation and I have missed about 3 calls from them as they phone when I am at work and they will not talk to the other half. Before I ring them back what deals are people getting and including tv. I do have the option to let it cancel and take it out under another name.
     
  2. chris-manch

    chris-manch Registered

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    You can get your wife put on the account. I got myself put on my aged parents account so they will talk to me. Trouble is they ask me for to verify myself using my parents "secret" password/DOB etc.

    Or, can't you sign up as a new user in your partner's name?
     
  3. kegnkiwi

    kegnkiwi Registered

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    I could do that but if i register her on the account then if they do not offer me the deal i want i will want to put a new contact in her name and there could be some conflict.
     
  4. chris-manch

    chris-manch Registered

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    My 12 month VM contract ends mid April. I get 200Mbps, Weekend Calls and Player TV (M) Bundle (basically Freeview) for £44. Previously I had BB and Phone for £40 and thought a Tivo box was worth trying for £4/month = £48 over the year.

    Various discounts expire during 2019 so as it stands it will go up to £48 on 15th October and £53 on 24th October 2019.

    I called them yesterday saying I wanted to cancel because it costs too much, and could I give notice 30 days before my current contract ends (ie. in March) or did I have to wait until the contract ends to give notice. They said I had to wait until it ends (so it is a minimum 13 month contract).

    They offered me either another £7/month off (presumably if I take another 13 month contract) but that would be cancelled out by the other offers coming to an end OR I could pay £5/month more and get "just a bit lower than the full-house bundle". I said I wasn't paying any more.

    She said that there weren't many offers available at the moment as I was still in contract, and I should call back when my contact ends for better offers, so I will do that.

    Interestingly, when I last kicked up a fuss about the prices they gave me a discount for having my speed lowered from 200Mbps to 100Mbps, and the next month they put it back up to 200Mps free of charge.
     
  5. kegnkiwi

    kegnkiwi Registered

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    They are doing 200mb including phone and talk weekends at £32.00 per month. So either they get somewhere near this or I am putting it in the other halfs name as we have different surnames, i am hoping there is no issue.
     
  6. KashB

    KashB Registered

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    My contract ended in December, I was on 100mb, phone line and player bundle (freeview) for £30 a month, they upped it to £45 so I cancelled. I was hoping they would offer a better deal for 200mb broadband but they wouldn't. Eventually lowered it to £27 to stay on 100mb and send back the Tivo box... And then a month later offered me the Tivo box back for £1.50 extra :emoji_confused:
     
  7. jambo1998

    jambo1998 Registered

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    I got 200mb, anytime calls and the new Tivo box with self install for £45.
     
  8. dsayers2014

    dsayers2014 VIP Member

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    I didn't realise I'm out of contract currently paying £43.74 a month for VIVID 100 Optical Fibre broadband only.

    There's an upgrade option on my account online vivid 350 fibre, player tv with v6 box and weekend calls for £44.00

    I don't want phone or TV so I might phone them and see if I can get anything cheaper.
     
  9. skyvmninja

    skyvmninja Forum Supporter

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    call when you are out of contract or near the end. they always offer a deal at that time
     
  10. lloyd92

    lloyd92 Registered

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    I just have VIVID 100 and pay £32, contract up end of the month as well
     
  11. chris-manch

    chris-manch Registered

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    Sort of related question: Do I need a VM TV service as well as Broadband to get cable TV via Zgemma or will it work without? If so I may try to get further discount by sending my Tivo back.
     
  12. dsayers2014

    dsayers2014 VIP Member

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    It will work without Tivo as long as you have a live feed, I have internet only just so I could get connected. You could even ditch both as some havent had there feed cut off but you run the risk if it does.
     
    chris-manch likes this.
  13. Willo3092

    Willo3092 TK Veteran Forum Supporter

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    Just VM broadband will do
     
    chris-manch likes this.
  14. chris-manch

    chris-manch Registered

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    Thanks, I remeber years ago when I had cancelled my Telewest account and sent all the equipment back, a year after that I discovered there was still a TV service coming through the cables. I never did it but there was supposed to be a way of getting broadband free if you cloned someone else's modem MAC id, as long as they lived in a different area. All interesting stuff.