Hi, my friend has used 2 Openboxes for years, however, they both say scrambled. He deleted the old lines, added new ones, they say online, but still say scrambled when trying to view a Sky channel. All the free channels work fine. I tried his line on my box, an Openbox, and it worked fine. He's with BT, and has had the BT Hub 3, BT Hub 5, and now the BT Hub 6. He's had the Hub 6 for a while now though. I'm assuming it's a problem with his internet connection, but don't know how to fix it. Both boxes are connected via Ethernet. I've tried turning off smart setup on the BT Hub 6, but it still won't work. I've tried factory resetting the router, channel list update, firmware update. Nothing works. So, what's the problem then? Please could someone help. Thanks.