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Cable Splitting

Discussion in 'Zgemma Star H.2H' started by cptsam, Dec 22, 2016.

  1. cptsam

    cptsam Registered

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    Hello. Today my splitter arrived. I purchased this:
    https://www.amazon.co.uk/gp/aw/d/B0014N5YJY/ref=ox_sc_act_image_1?smid=ABYXSHSKTBFWP&psc=1

    I fitted it all correctly. The single like in at the top and the two lines out. I connected the not so superhub 3.0 to it and the internet has gone offline. The white bar at the bottom just flashes green the whole time.

    Anyone know or run into this before?
     
  2. dangerous

    dangerous TK Veteran

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    That's the wrong splitter, you need a tratec one.

    5-1000 MHz

    [​IMG]

    Some people have reported using the splitter you have bought but I would buy the one VM uses to rule out any potential issues.
     
    Last edited: Dec 22, 2016
  3. cptsam

    cptsam Registered

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  4. dangerous

    dangerous TK Veteran

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    Hmmm, sounds like you may have an issue somewhere, have you checked your cables are prepared properly.
    I can send you a splitter if you pay the postage.
     
  5. cptsam

    cptsam Registered

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    Even when I wire back to the old configuration ie without splitter. The hub doesn't appear to initialise correctly.

    I'll happily pay for the splitter and p&p. However, the fact that the line isn't initialising without the splitter itself...Maybe I've caused a short in the local area with the 5-2400?
     
  6. dangerous

    dangerous TK Veteran

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    I wouldn't of thought you have done any damage anywhere.
    Power everything back up and call VM they should be able to see if there's any issues on your system
     
  7. cptsam

    cptsam Registered

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    I've given them a call. They said I need an engineer...Next available is 30th.

    Shall I leave the wiring and say that's how it was? I have a spare virgin media housing that I can put around it.
     
  8. cactikid

    cactikid VIP Member

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    wrong splitters on both counts tratec 5-1000mhz as stated is best,power off router/hub for 5 mins then on sometimes things need a reboot .
     
  9. dangerous

    dangerous TK Veteran

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    Just put it back to how it was.
    The engineers are fine. Maybe get them to split your cable and set up for you. Just tell them you have a virgin HD box that you want to use for free view.
     
    Last edited: Dec 22, 2016
  10. cptsam

    cptsam Registered

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    Where can I get a tratec from please?
     
  11. dezinacity

    dezinacity Registered

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    The VM engineer should have one - ask him nicely and buy him a drink!!! If not, I got mine on the auction site - dangerous has already offered to send you one if you cover the postage too.


    Sent from my iPhone using Tapatalk
     
  12. cptsam

    cptsam Registered

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    @dangerous has sent me one. It still does not work. It seems the upstream doesn't establish as soon as I connect the splitter. My internet has been down for days now. I've reconnected hard line, they can see the router but it doesn't seem to want to do anything useful. Engineer is booked for 30th.....Which seems ages away