Strange sky problem

bigwicker

Newbie
My friend has a zgemma H.2S, at his house he can only get FTA and some pay channels, Premire, Setanta,Box nation. But can't get any sky ones, it says SNR 0%, where as on the others I mentioned he gets 80%+. I thought I'd bring it home, to test on my dish and cables, all channels work fine, every channel. I can't workout what would be causing this, I'm guessing it's not his internet as he can get the mentioned channels plus IPTV, but when I bring it home it all works fine. Any help would be really appreciated.
 
Dish alignment i would say its a little of slight movement either direction till you pick up missing channels
 
What I was thinking, the day it started going wrong, he had gardner in cutting hedge, the dish is next to hedge, so I'm guessing it was knocked slightly.
 
on most boxes u get a signal meter in settings do it old school 1 moving dish 1 shouts when signal goes up
 
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