it is normal for a provider to help his client when needed, to do this they often use teamviewer but any login details should be kept private & only given by PM
no one can setup a box via remote only alter/add details.
I was refering to adding line details as this is the norm for a provider to aid a user that is short on knowledge, no one can setup a box via remote only alter/add details. I agree the best way is to spend the time learning what you need to know so you can manage your own system & correct things as you go but as we see so often many just want a quick fix rather than an understanding of what they are doing.