Zoomtak help required

Hi, firstly I'm not too sure I am on the correct forum but, here goes. I currently have a Zoomtak H8, I've had this for 12 months and had good service with it, a message appeared the other day basically saying I need to re-new the code??? I've spoken to the guy who supplied the box in the first place and he said I need to buy a new line for 12 months, he quoted what I thought was an extortionate amount for renewal, basically I am asking if anybody can put me in the right direction for renewing my line please?
 
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