bees
VIP Member
Right, here we go,
Applied to renew my two daughters passports online.
Filled in the online form, paid £49 each, they say they send you pre printed forms
back, just add photos, old passport and counter signature etc.
Got forms back pre printed, checked details, and returned it with the old passport and photos etc
as requested.
Got a letter from passport office today saying I hadn't enclosed a fee, give them a ring and I can pay by credit card £46 each.
I explained I had paid when I filled in the forms online and the money had been taken from my bank.
The lady explained they had not received a payment as the company I filled in a form with are nothing to do
with HM Passport Office and have charged me for filling in their online form and using them as a checking service.
She explained they put a disclaimer on their website so they cannot be shut down and what they where doing was not illegal.
I checked, she was correct, I didn't notice, I just filled the online forms in thinking I was applying to the passport office.
I then had to pay the £92 to the real passport office to get the renewal done.
She also advised me I am not likely to get my money back but if I wanted to try, she suggested I write a letter or send an Email.
The reason for this is they also run a premium phone line service and I am likely to get a big phone bill too if I go down that route.
Here they are
https://passportdirect.org.uk/?gclid=COfWsbWkgLsCFSEOwwodkCsADQ
This is their address
Postal Address:
Passport Direct Trading Style of ECS Ltd
128-136 High St
Edgware
Middlesex
HA8 7TT
If any kind member is in the Essex area and feels the urge to throw a brick through their window
I will gladly pay an additional £98 if you send me a pic.
What a complete bunch if sh#ts, they know exactly what there up to the f#ckers !!!
Rant Over
Applied to renew my two daughters passports online.
Filled in the online form, paid £49 each, they say they send you pre printed forms
back, just add photos, old passport and counter signature etc.
Got forms back pre printed, checked details, and returned it with the old passport and photos etc
as requested.
Got a letter from passport office today saying I hadn't enclosed a fee, give them a ring and I can pay by credit card £46 each.
I explained I had paid when I filled in the forms online and the money had been taken from my bank.
The lady explained they had not received a payment as the company I filled in a form with are nothing to do
with HM Passport Office and have charged me for filling in their online form and using them as a checking service.
She explained they put a disclaimer on their website so they cannot be shut down and what they where doing was not illegal.
I checked, she was correct, I didn't notice, I just filled the online forms in thinking I was applying to the passport office.
I then had to pay the £92 to the real passport office to get the renewal done.
She also advised me I am not likely to get my money back but if I wanted to try, she suggested I write a letter or send an Email.
The reason for this is they also run a premium phone line service and I am likely to get a big phone bill too if I go down that route.
Here they are
https://passportdirect.org.uk/?gclid=COfWsbWkgLsCFSEOwwodkCsADQ
This is their address
Postal Address:
Passport Direct Trading Style of ECS Ltd
128-136 High St
Edgware
Middlesex
HA8 7TT
If any kind member is in the Essex area and feels the urge to throw a brick through their window
I will gladly pay an additional £98 if you send me a pic.
What a complete bunch if sh#ts, they know exactly what there up to the f#ckers !!!
Rant Over