I recently spotted this product (ZooStorm 10.2inch Windows 7 Netbook) on Maplins Website & as I am familiar with the product I thought their description was ever so slightly disingenuous.
The OS on the system was described as "Windows 7" in both the description heading & the module itself but in fact it ships with "Windows 7 Starter".
I decided to use their "Ask a question" option on the product page FAQ section & asked
"Is it not correct to say that this Netbook comes with Windows 7 STARTER edition? Is it not a bit disingenuous to omit the word STARTER?"
A Mr Daniel Hirst from their Technical Department replied via email as follows
I thought that reply was ever so condescending so I decided to ask the question a second time, only this time I asked it slightly differently & used a different name & email address to pose the question.
"Which version of Windows 7 does this Netbook come with?"
This was the reply from Mr Daniel Hirst
OK I thought, at least he came straight out and said it "STARTER" lol
I then checked their product page again and noticed that my question had not been included in their FAQ's section for that particular product.
I decided to email Mr Hirst yet again to ask the following (again using my second identity).
Is there any specific reason as to why you have not included my question and your answer in "The ask a question" section for this product on your Website?
This is the second time I've put this question to Maplin but it still hasn't appeared on your Website?
His reply was:
Jaysus I thought, you really don't want the potential purchaser to know that this product comes with Windows 7 STARTER do you?
So I decided to give it one more lash :rolleyes:
I asked the following
"Thank you for your reply Daniel,
The significance of omitting the word "Starter" appears to be intentional on Maplins behalf & your refusal to post this important detail even after it has been brought to your attention is further evidence that the omission is intentional. In fact it could even be construed as a effort by Maplin to mislead the potential purchaser.
Thankfully there are many other forums where this particular case can be discussed.
Regards,
**************
"
His final reply was:
Product Details Prior to my little rant:
Product Details After my little rant:
Mr Daniel Hirst Technical Department Maplin Electronics Ltd had to have the final say of course, he would not include my question in their FAQ's section but at least he decided that it was best not to push the issue any further and so included the correct description for the OS in the details section.
I know too that experienced users would probably know that a Netbook would come with the starter edition of Windows 7 but not all run of the mil purchasers would, nor would they fully understand the implications\restrictions originally associated with Windows 7 Starter Edition.
Ah well, at least the prospective buyer will now know exactly what they are getting :)
Link to actual product:
-
The OS on the system was described as "Windows 7" in both the description heading & the module itself but in fact it ships with "Windows 7 Starter".
I decided to use their "Ask a question" option on the product page FAQ section & asked
"Is it not correct to say that this Netbook comes with Windows 7 STARTER edition? Is it not a bit disingenuous to omit the word STARTER?"
A Mr Daniel Hirst from their Technical Department replied via email as follows
I thought that reply was ever so condescending so I decided to ask the question a second time, only this time I asked it slightly differently & used a different name & email address to pose the question.
"Which version of Windows 7 does this Netbook come with?"
This was the reply from Mr Daniel Hirst
OK I thought, at least he came straight out and said it "STARTER" lol
I then checked their product page again and noticed that my question had not been included in their FAQ's section for that particular product.
I decided to email Mr Hirst yet again to ask the following (again using my second identity).
Is there any specific reason as to why you have not included my question and your answer in "The ask a question" section for this product on your Website?
This is the second time I've put this question to Maplin but it still hasn't appeared on your Website?
His reply was:
Jaysus I thought, you really don't want the potential purchaser to know that this product comes with Windows 7 STARTER do you?
So I decided to give it one more lash :rolleyes:
I asked the following
"Thank you for your reply Daniel,
The significance of omitting the word "Starter" appears to be intentional on Maplins behalf & your refusal to post this important detail even after it has been brought to your attention is further evidence that the omission is intentional. In fact it could even be construed as a effort by Maplin to mislead the potential purchaser.
Thankfully there are many other forums where this particular case can be discussed.
Regards,
**************
"
His final reply was:
Product Details Prior to my little rant:
Product Details After my little rant:
Mr Daniel Hirst Technical Department Maplin Electronics Ltd had to have the final say of course, he would not include my question in their FAQ's section but at least he decided that it was best not to push the issue any further and so included the correct description for the OS in the details section.
I know too that experienced users would probably know that a Netbook would come with the starter edition of Windows 7 but not all run of the mil purchasers would, nor would they fully understand the implications\restrictions originally associated with Windows 7 Starter Edition.
Ah well, at least the prospective buyer will now know exactly what they are getting :)
Link to actual product:
-
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