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BT Sports 2 missing

I am afraid you have a signal issue. Either too much or too little power. If you have a powered splitter with slope control, try adjusting it.

How far is this box from first splitter?
 
if you want me to have a butchers at the power levels, take a look on the bottom of the router is a 'settings password' write it down
open a browser window on laptop and type 192.168.0.1, click enter
use the settings password to login to the router
click Advanced settings on the left, then tools>network status
this opens a new page, click Downstream tab at the top and it'll show all the data in a list
copy and paste it here, dbmv should be between -6 and +10
 
Just tried the signal finder on other channels and it's the same

pabloescaban said:
if you want me to have a butchers at the power levels, take a look on the bottom of the router is a 'settings password' write it down
open a browser window on laptop and type 192.168.0.1, click enter
use the settings password to login to the router
click Advanced settings on the left, then tools>network status
this opens a new page, click Downstream tab at the top and it'll show all the data in a list
copy and paste it here, dbmv should be between -6 and +10
Click to expand...

Cheers Pablo just up the wall a bit here, lot going on, will get back to ya:(y):

pabloescaban said:
if you want me to have a butchers at the power levels, take a look on the bottom of the router is a 'settings password' write it down
open a browser window on laptop and type 192.168.0.1, click enter
use the settings password to login to the router
click Advanced settings on the left, then tools>network status
this opens a new page, click Downstream tab at the top and it'll show all the data in a list
copy and paste it here, dbmv should be between -6 and +10
Click to expand...

How do these look Pablo, few outside the parameters you mentioned

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 -7.7 37 256 qam 21
2 419000000 -9 37 256 qam 30
3 411000000 -8.5 37 256 qam 29
4 403000000 -8 37 256 qam 28
5 395000000 -7.7 37 256 qam 27
6 387000000 -7.7 37 256 qam 26
7 379000000 -7.2 37 256 qam 25
8 323000000 -6.9 37 256 qam 24
9 315000000 -7 37 256 qam 23
10 307000000 -7 37 256 qam 22
11 291000000 -7.5 37 256 qam 20
12 283000000 -7.5 37 256 qam 19
13 275000000 -7.2 38 256 qam 18
14 267000000 -7.2 37 256 qam 17
15 259000000 -7 37 256 qam 16
16 251000000 -6.7 37 256 qam 15
17 243000000 -6.5 37 256 qam 14
18 235000000 -6.4 37 256 qam 13
19 227000000 -6 37 256 qam 12
20 219000000 -5.7 37 256 qam 11
21 211000000 -5.7 37 256 qam 10
22 203000000 -5 37 256 qam 9
23 195000000 -4.5 37 256 qam 8
24 187000000 -3.7 37 256 qam 7
 
Last edited by a moderator:
well you could say that, 19 out of 24 are out, only channels 20 - 24 are within the range
-6 is the bare minimum and yours are -7, -8 and there's a -9 in there too
you may be able to fiddle around with splitters etc and shorten the cables and check again but it's looking like you need a visit from VM
 
Yeh it is a direct feed, and can't shorten the cable anymore. Seems like a call to 150 is on the cards. In saying that it's only the one channel I'm not getting and been fine for years, so maybe it's a recent drop in levels.

Just want to say big thanks to Abu, Pablo and everyone who's taken the time to help....superb
 
pabloescaban said:
well you could say that, 19 out of 24 are out, only channels 20 - 24 are within the range
-6 is the bare minimum and yours are -7, -8 and there's a -9 in there too
you may be able to fiddle around with splitters etc and shorten the cables and check again but it's looking like you need a visit from VM
Click to expand...

Hey Pablo, got BT Sports2 HD in glorious technicolour here too, now VM have been out to put my downstream power levels right, happy days!
Cheers bud
 
No BT Sport 2 for me too..

Just checked downstream and channels 18/19/20 are all reading -0.9/-0.7/0.7.

Everything else is fine. It's worked fine for years with no recent changes to splitters etc.

Anyone else having the problem?
 
pabloescaban said:
if you want me to have a butchers at the power levels, take a look on the bottom of the router is a 'settings password' write it down
open a browser window on laptop and type 192.168.0.1, click enter
use the settings password to login to the router
click Advanced settings on the left, then tools>network status
this opens a new page, click Downstream tab at the top and it'll show all the data in a list
copy and paste it here, dbmv should be between -6 and +10
Click to expand...

@pabloescaban
are these levels ok as I thought SNR (db) should all be the same

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 178750000 1.5 40 256 qam 6
2 186750000 1.4 40 256 qam 7
3 194750000 1.2 40 256 qam 8
4 202750000 1 40 256 qam 9
5 210750000 1 40 256 qam 10
6 218750000 0.7 39 256 qam 11
7 226750000 0.7 40 256 qam 12
8 242750000 0.2 40 256 qam 14
9 250750000 -0.2 38 256 qam 15
10 258750000 0 40 256 qam 16
11 266750000 0 40 256 qam 17
12 274750000 0 38 256 qam 18
13 282750000 0.2 40 256 qam 19
14 290750000 0 40 256 qam 20
15 298750000 0.2 40 256 qam 21
16 306750000 0.2 38 256 qam 22
17 314750000 0.2 40 256 qam 23
18 322750000 0 38 256 qam 24
19 402750000 -0.5 38 256 qam 25
20 410750000 -0.5 38 256 qam 26
21 418750000 -0.7 38 256 qam 27
22 426750000 -1 38 256 qam 28
23 234750000 0.4 40 256 qam 13
24 170750000 1.7 40 256 qam 5
 
Those are close to perfect @baz12
whatever problems you are having have nothing to do with the power levels, SNR is the 38/40 and it should be around 38
dbmv is he power level and it should be between -6 and 10, yours are hovering around -0.4 to +1.4
 
pabloescaban said:
Those are close to perfect @baz12
whatever problems you are having have nothing to do with the power levels, SNR is the 38/40 and it should be around 38
dbmv is he power level and it should be between -6 and 10, yours are hovering around -0.4 to +1.4
Click to expand...

cheers m8 not having any problems just wasn't sure about different values for SNR
as using 4.0db out on splitter to router & 3.6db to another splitter then to zgemmas wasn't sure if should be using 3.6db out for router
also snr on zgemmas is @ 35 to 37db 69%-73%
so should I swap outlets on splitter to router/boxes etc or just leave as is???
 
Last edited:
I have the same problem. Attempted to do as instructed by manual scan > complete - then scan. However it goes 0 channels found. This is on H52tC using tuner B/C. A is sat.
Any suggestions? PS. netID is fine according to the settings
 
Last edited:
theeagleman said:
I have the same problem. Attempted to do as instructed by manual scan > complete - then scan. However it goes 0 channels found. This is on H52tC using tuner B/C. A is sat.
Any suggestions? PS. netID is fine according to the settings
Click to expand...

If you are finding 0 channels when doing a scan, it simply means the VM cable isn't connected or it's in the wrong socket

other than that, the cable tuner isn't working, but this is extremely rare
 
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