Can not change portal in MAG box

[doubleg]

I have a mag box and the portals are grayed out so I am unable to change them, does anyone know how i can this sorted ? cheers

 

[Carcosa]

Have a look at this...
Mag 256 Both Portals 'Greyed out'

 

[bazcfc1]

Could be that your provider or recent provider has hardware locked them