Edision Os mini lost my Sky channels after it crashed last night ??


Hi All
I'm new to these boxes as I've been a long running Sky Mug I mean customer, my box crashed last night now I have no Sky channels ?? Channels saying unknown & click on them then the channel name appears but is not received ?? I've tried loads of things including checking my cccams & it's checked green & I tried a new channel scan etc but I'm stuck so if anyone can give me any pointers it would be appreciated. Thanks :-)

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