Fire stick 4k and watching 4k Amazon

Toddy2

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I have been having a bit of trouble watching 4k content,
If I watch the Amazon prime content on firestick the picture goes to just HD and is too dark to view!
On th the smart 4k TV all is fine using prime app.
Anyway I bit the bullet and contacted Amazon tech team, after giving the details of stick etc he informed me that the stick I had was Amazon.com USA model as versus the Amazon.co UK!
And some of the features would not work properly, my other stick in bedroom is Kocha .co.uk! The lesson here is sometimes cheap is because there is a reason!
Not looking for advice just sharing! He checked all my settings and said everything was set right, Netflix is good but my dodgy version is HD only.
The advice given was to watch the 4k content on TV via the smart apps but that can be a pain switching from stick where all iptv content is.
I will swap over sticks as all the apps are mirrored except my long running dodgy Netflix which I could lose!
 

Toddy2

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Thread starter
How did Amazon know your firestick was a USA version?
I phoned them regarding the Dark picture whilst watching Amazon 4k content on the stick! As soon as they got the serial number of me they asked if I was viewing in USA ! so basically that told them it was a Amazon.com model as opposed to .co.uk which was a load of bollocks relating to quality.
The operative got me to turn up all the colour, brightness, backlight and said that was how it was supposed to be viewed! Umpalumpa!
Since the conversation I tried Netflix and YouTube and the picture is spot on in 4k on stick and Smart TV so it must be there own content that's at fault!
 

rs500nutter

TK Veteran
I phoned them regarding the Dark picture whilst watching Amazon 4k content on the stick! As soon as they got the serial number of me they asked if I was viewing in USA ! so basically that told them it was a Amazon.com model as opposed to .co.uk which was a load of bollocks relating to quality.
The operative got me to turn up all the colour, brightness, backlight and said that was how it was supposed to be viewed! Umpalumpa!
Since the conversation I tried Netflix and YouTube and the picture is spot on in 4k on stick and Smart TV so it must be there own content that's at fault!
Yeah when i purchsed one of these i had a feeling it was the US version because the box had all US show logos on


Amazon Fire TV Stick 4K with voice remote - £31.16 - eBay/HiTechElectronics
 

Toddy2

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Yeah when i purchsed one of these i had a feeling it was the US version because the box had all US show logos on


Amazon Fire TV Stick 4K with voice remote - £31.16 - eBay/HiTechElectronics
Mine came of eBay a couple of quid more than yours! There is nothing wrong with them, if it wasn't for the prime video thing I wouldn't have known! I knew it wasn't UK as it came with euro plug and seller included UK adaptor! I do have a Kosher one from the Amazon Prime sales!
 
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