Firesitick problem

alfiei23

Newbie
I recently aquired an amazon firestick 4k which i cannot register or update after i factory reset it. I got in touch with amazon and told them my problem. They asked for the serial number on the box as the stick was probably deregistered. I could not give them the serial number as i only have the firestick.They said there is nothing they could do without it. I was wondering if you knowledgeable people could help me or do i bin it?
 
No, i plug it back in and it starts up as new. I put the network info in and then after a little while it says that it could not be updated.
 
I have somehow got onto the registation page. I put my account details in (email and password) and it says theres a problem. Done this a few times.
 
ok see if you can get back to that point and don't put your account details in. see if you can get to the home screen at least.
 
you won't be be able to login to your account or create a new one because you can't connect to wifi. have you got the amazon fire stick adapter so you can put a ethernet connection to it?
 
if your fire stick isn't working but you have a smart/android tv you may be able to use your service providers service on a tv app.
 
I started it up and it went to what language, so i pressed United Kingdom and the message it says is "Unable to update your Fire TV Stick" When i press the back button it says checking for updates and the same thing "Unable to update your Fire TV Stick"
 
Have you got the fire stick plugged in by its power plug or usb?
If so maybe your firewall on your router is stopping it from updating.
If that doesn’t work god knows! Lol
 
Something must be stopping it or stick has got corrupt. Can you try it on a different tv?
If that doesn’t work you may have to cut your losses bud.
Like I said if you have a smart/android tv or STB ask your provider if the line you have is suitable to work on another device.
If not ask for new line in the latest iptv request.
 
No problem sorry I couldn’t help you revolve the problem. Those firesticks are good but when they go wrong they are frustrating lol.
 
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