freezing free channels

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TK Veteran
sorry but my zgemmah 2h box is freezing a lot even on free channels. it was ok up to yesterday, odd freezing on paid channels. but never on 1-4.
 
Had this a couple of weeks ago and turned out virmin were doing some work in my local area ok.
Just have a look on service status page and put your postcode in to check
 
checked the service status but no issue, all the connections are ok. rebooted the router.

snr. 92%
 
sorry for late reply been away, the signal 92% then it says 36-37. bdont know what ber but it remains 0.
 
Never mind that BER readings don't come into it.
If FTA are struggling there's something not right
Dont take any notice of the box reports of snr - they are nowhere near being even remotely accurate - I've seen box reporting snr of 80-90%
A router log file reveals snr of 38 which is what it should be
Any higher and you won't be able to watch anything
Any lower and the same thing applies

Check router power and snr levels
 
thanks for the reply. how do i check that. at the moment the free one does freeze now and then, but not as much others freezes very bad.
 
this is what am getting, using splitter technetex [esx-02] 5-1218mhz. power dbvm is that ok. or is there anything wrong.
Downstream bonded channels
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1323000000140256 qam24
21870000002.740256 qam7
31950000002.540256 qam8
42030000002.240256 qam9
5211000000240256 qam10
6219000000240256 qam11
7227000000240256 qam12
82350000001.940256 qam13
92430000001.940256 qam14
102510000001.740256 qam15
112590000001.740256 qam16
122670000001.740256 qam17
132750000001.540256 qam18
142830000001.740256 qam19
152910000001.940256 qam20
162990000002.240256 qam21
173070000001.740256 qam22
183150000001.240256 qam23
194430000000.540256 qam25
204510000000.240256 qam26
21459000000040256 qam27
22467000000-0.240256 qam28
23475000000-0.540256 qam29
24483000000-0.740256 qam30

Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked40.9327810381
2Locked40.3503521511
3Locked40.3792820454
4Locked40.3633119415
5Locked40.3469417796
6Locked40.3399216724
7Locked40.3359315933
8Locked40.3388514153
9Locked40.3372112482
10Locked40.3380210718
11Locked40.337879951
12Locked40.342779737
13Locked40.9505610323
14Locked40.9459410215
15Locked40.3371910163
16Locked40.334519607
17Locked40.333639815
18Locked40.336269907
19Locked40.935946778
20Locked40.335346729
21Locked40.335536934
22Locked40.337926691
23Locked40.336046896
24Locked40.335006937
 
Hi everyone know this is a bit of an older thread but i'm having a few issues with freezing so i thought i would post my power levels to see what you think its a vuduo2 with a virgin sub and iptv get very little problems with iptv and sometime's the virgin is fine too
Thanks

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1​
467000000​
-3.5​
38​
256 qam​
37​
2​
251000000​
-2.7​
38​
256 qam​
15​
3​
259000000​
-2.4​
38​
256 qam​
16​
4​
267000000​
-2.4​
38​
256 qam​
17​
5​
275000000​
-2.7​
38​
256 qam​
18​
6​
283000000​
-2.7​
38​
256 qam​
19​
7​
291000000​
-2.7​
38​
256 qam​
20​
8​
299000000​
-2.5​
38​
256 qam​
21​
9​
307000000​
-2.4​
38​
256 qam​
22​
10​
315000000​
-2.5​
38​
256 qam​
23​
11​
323000000​
-2.7​
38​
256 qam​
24​
12​
371000000​
-3​
38​
256 qam​
25​
13​
379000000​
-2.9​
38​
256 qam​
26​
14​
387000000​
-3​
38​
256 qam​
27​
15​
395000000​
-2.9​
38​
256 qam​
28​
16​
403000000​
-2.9​
38​
256 qam​
29​
17​
411000000​
-3​
38​
256 qam​
30​
18​
419000000​
-3​
38​
256 qam​
31​
19​
427000000​
-3​
38​
256 qam​
32​
20​
435000000​
-3.2​
38​
256 qam​
33​
21​
443000000​
-3.2​
38​
256 qam​
34​
22​
451000000​
-3.2​
38​
256 qam​
35​
23​
459000000​
-3.4​
38​
256 qam​
36​
24​
475000000​
-3.7​
38​
256 qam​
38​


Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1​
Locked​
38.6​
1337​
552​
2​
Locked​
38.6​
43580​
1064​
3​
Locked​
38.6​
25793​
995​
4​
Locked​
38.6​
22004​
1075​
5​
Locked​
38.9​
16770​
1061​
6​
Locked​
38.9​
13237​
952​
7​
Locked​
38.9​
9806​
884​
8​
Locked​
38.6​
7396​
1041​
9​
Locked​
38.9​
3980​
928​
10​
Locked​
38.6​
3531​
905​
11​
Locked​
38.6​
3199​
865​
12​
Locked​
38.6​
1618​
737​
13​
Locked​
38.6​
1509​
772​
14​
Locked​
38.6​
1457​
802​
15​
Locked​
38.9​
1267​
782​
16​
Locked​
38.9​
1307​
631​
17​
Locked​
38.9​
1300​
686​
18​
Locked​
38.9​
1637​
522​
19​
Locked​
38.9​
1402​
616​
20​
Locked​
38.6​
1468​
547​
21​
Locked​
38.9​
1374​
647​
22​
Locked​
38.9​
1352​
541​
23​
Locked​
38.6​
1400​
585​
24​
Locked​
38.6​
1052​
48​
 
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