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H7S randomly freezing

Hi Support,

I've been having an issue with a H7S I purchased from you guys earlier this year. My box will randomly freeze for no no apparent reason. I have re-flashed the box with OpenATV 6.3 and 6.4 and with the latest version of OpenViX many times, but the problem still persists.

Sometimes I get a blue screen, or sometimes the picture will freeze with the audio still working. The clock on the front display freezes as well.

There's no particular activity that causes this behaviour. Watching a channel? Freeze. Accessing media from my NAS? Freeze.

I can't tell you how many times that this box has ruined movie-night for me, and it's becoming really frustrating.

What's the best way to start troubleshooting this?
 
So my box has gotten even worse. One of my satellite tuners has died. It refuses to pick up a signal what-so-ever. I've tried different cables, removed all my diseqc switches... - No dice.

My box is less than a year old. Is there any sort of warranty support I can get?

Thanks
 
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