Help with Virgin tv line

story is that i originally have a sly cline on my zgemma star s and i bought the vm line as i was told hd channels work with this so i removed my sly line and put the vm line on but it dont work but when i revert back to sly it works fine
 
do you have a live vm feed ?

as box got cable tuner have you also entered right net id and scanned ?
 
oh right what box do i need then sir

---------- Post Merged at 10:58 PM ----------

Im not sure i do i don't think know how check
 
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