ISP Block Black Screen

Adobe888

Newbie
Hi there, I've got a mag box and have an ISP block with one provider - but not with another provider. I have contacted the provider that has the black screen and said they must be able to fix it as I am viewing IPTV with another provider. They are just ignoring me ... but is it something they can resolve their end or as they are being blocked by the ISP is there genuinely nothing they can do?
 
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