Hey guys, I recently joined a new ISP called zzoomm. I was with BT but the rollout of full fibre was taking forever in my area then zzoomm came along, offered speeds of 450mb and 6 months free.
Now the actual connection and speeds are just fine, sons are happy with their gaming, most things work perfectly well and downloads take seconds. There's just a couple of problems. Certain apps that require location services are not playing nicely, one of them being the built in speed test in smarters. I know these are not necessarily the best indicator for internet speeds but it's the location thing that is confusing.
Now, I am most certainly not 7000km away from Preston!! More like <100 miles.
If I use a separate speedtest app the results are fine. Ordinarily I wouldn't be bothered about this but I do have some freezing issues with the streams that I don't have if I switch back to my BT connection which is much slower. (Up to 76mb)
I also have the same problem with William hill betting app. If I am connected to zzoomm and try to access my account on the app I am redirected to a spanish login page. If I switch the connection to BT then I can access my account without issues.
I have spoken to both zzoomm and William hill, they're playing the blame game, it's not us it's them!!! Neither one of them can explain it though so I'm hoping we have somebody here with a very technical mind that can explain what may be causing this.
Zzoomm insist that they do not use any security software and don't throttle connections. I have tried with and without a VPN but a VPN only makes matters worse. I've checked the router settings and there is nothing in there which restricts anything I do.
I'm at a complete loss, I can't complain that they are not providing a service because they are, it's just these little annoyances that are bothering me!
Any ideas? I'm still in contact with zzoomm but they're just going through the usual "oh try this speed test" & "how far from your router are you" Well I'm not 7000 f**king kilometres away!!🤣🤣
Now the actual connection and speeds are just fine, sons are happy with their gaming, most things work perfectly well and downloads take seconds. There's just a couple of problems. Certain apps that require location services are not playing nicely, one of them being the built in speed test in smarters. I know these are not necessarily the best indicator for internet speeds but it's the location thing that is confusing.
Now, I am most certainly not 7000km away from Preston!! More like <100 miles.
If I use a separate speedtest app the results are fine. Ordinarily I wouldn't be bothered about this but I do have some freezing issues with the streams that I don't have if I switch back to my BT connection which is much slower. (Up to 76mb)
I also have the same problem with William hill betting app. If I am connected to zzoomm and try to access my account on the app I am redirected to a spanish login page. If I switch the connection to BT then I can access my account without issues.
I have spoken to both zzoomm and William hill, they're playing the blame game, it's not us it's them!!! Neither one of them can explain it though so I'm hoping we have somebody here with a very technical mind that can explain what may be causing this.
Zzoomm insist that they do not use any security software and don't throttle connections. I have tried with and without a VPN but a VPN only makes matters worse. I've checked the router settings and there is nothing in there which restricts anything I do.
I'm at a complete loss, I can't complain that they are not providing a service because they are, it's just these little annoyances that are bothering me!
Any ideas? I'm still in contact with zzoomm but they're just going through the usual "oh try this speed test" & "how far from your router are you" Well I'm not 7000 f**king kilometres away!!🤣🤣
