Issues with reactivation of Duplex app

[Sarahandy36]

Hi our duplex play subscription has ended and we need to reactivate the subscription but we aren’t getting the renew activation button. I’m not sure if this is because it’s already run out. Been told it’s easy but the only button we have is the transfer button. I’ve tried emailing Duplex but I’ve not had a reply. Can anyone advise thank you

 

[simonsuggs79]

install duplex app n shud let u activate

 

[Sarahandy36]

install duplex app n shud let u activate

Hi we have the app do you mean uninstall and then install again thanks

 

[simonsuggs79]

no u get app on ur phone

• Download DuplexPlay on any windows PC or XBOX one from the official Microsoft Windows Store
• Or alternatively Download DuplexPlay on any android device from the official Google Play Store
• Open the downloaded DuplexPlay App on Windows or Android device
• On home screen open [Activation]
• Choose [Renew for other device]
• Type device ID and device Key of your TV
• Choose an activation type and then confirm purchase
• Restart DuplexPlay on your TV

 

[Sarahandy36]

Hi is it duplex player? And it’s asking for a log in sorry never done this before

 

[simonsuggs79]

Shud let u enter device number n mac from tv make sure phones on same network

 

[WOLF PACK]

its Duplexplay not player

 

[simonsuggs79]

no its ther app

 

[Sarahandy36]

Sorted thanks

 

[slawomir.lubanski@gm]

When I try to renew subscription I am getting an error: Server not ready". Any help?

 

[mjon]

When I try to renew subscription I am getting an error: Server not ready". Any help?

Duplexplay in longer available to download or renew Try IBO Player

 

[moshibeth]

When I try to renew subscription I am getting an error: Server not ready". Any help?

Apps been pulled pal

 

[slawomir.lubanski@gm]

thanks