No option to enable virtual keyboard on Leelbox Q4

Hello, this box isnt like most android boxes, theres no language and input option in settings, the physical keyboard is enabled and is greyed out, it says the virtual keyboard is available but there is no option to enable it or disable the physical keyboard. So impossible to type anything in does anyone have a solution to this, no information on google regarding this box at all just generic instructions which dont apply to this model.
 
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