No signal being received on Skybox F5

Jayninho

Newbie
Just installed a new F5 box today & getting no signal - not even the FTA channels. Do I need to update the firmware?
 
or do you have your sat dish aligned to 28.2 and scanning on another direction [ another sat ]??
 
Err, not too sure - is that in the satellite settings on the menu? Tried all the different frequencies & got no joy. It's a replacement box as my last one broke but never had any signal problems with that one.
 
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