Windows 10 Office 365 Admins

[mighty_joes]

hi, is there any office365 admins out there who have recently lost the ability to log a support call directly with Microsoft through the 'Microsoft 365 Admin Center'?

there is a 'Support' option down the left hand side that usually allows me to create a 'New Service Request' and then raise a call direct with MS - who would then call back or reply within a short space of time. the last support case i raised with MS was less than 4 weeks.

My Office365 reseller is telling me i should never have had this option and it cannot be restored.

Just wondering do any other Office365 Admins have this support option?

thanks

 

[DNat7]

hi, is there any office365 admins out there who have recently lost the ability to log a support call directly with Microsoft through the 'Microsoft 365 Admin Center'?

there is a 'Support' option down the left hand side that usually allows me to create a 'New Service Request' and then raise a call direct with MS - who would then call back or reply within a short space of time. the last support case i raised with MS was less than 4 weeks.

My Office365 reseller is telling me i should never have had this option and it cannot be restored.

Just wondering do any other Office365 Admins have this support option?

thanks

I still have it on my admin panel.

 

[mighty_joes]

I still have it on my admin panel.

View attachment 81201

My reseller saying it’s no longer available and I should never have had the option. But I’ve had it at several different companies over the last 10 yrs so not sure what’s going on.

 

[pabloescaban]

My reseller saying it’s no longer available and I should never have had the option. But I’ve had it at several different companies over the last 10 yrs so not sure what’s going on.

He's telling porkies, threaten to report him to his governing body

 

[mighty_joes]

Yeah i need to follow it up

 

[MJC1977]

Still there for me also