Samsung s10

Ali1812

Newbie
I have just received a used s10. I'm trying to move data from old j5 using Samsung smart switch. When I open the app on the new phone it only gives me the option to send info and not recieve. Also my old phone when scan will not pick up new phone. It gives me a code to input in new phone but nowhere to put the code in the new phone app

Thanks for any help
 
It will be better if you set up your phone as new. I have repeatedly encountered problems on both iPhone and Android due to the fact that data was transferred from the old phone to the new one.
 
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