Tuesday, 31 January 2012
Digital TV provider Sky is to create 800 jobs with the establishment of a customer contact centre in Dublin.
Sky currently has 10.5 million customers
800 jobs have been announced with the establishment by digital TV provider Sky of a customer contact centre in Dublin.
The jobs will be created over the next two years and recruitment begins immediately.
Sky's customer contact centre in Dublin will open in August and, according to the company, help it better serve its customers in Ireland.
The company is looking to fill positions in customer service, training and human resources.
The broadcaster says customer questions are becoming more technical because of ever expanding ways of delivering content including through computers, games consoles and phones.
Therefore it wants to bring more of its customer services in house and, ensuring as it put it, its own people deal with the customer issues.
Currently, inquires in Ireland are routed to contact centres in Livingstone and Dunfermline in Scotland.
The new Dublin site, in a building called the Burlington Plaza, will be Sky's tenth customer service centre, with the others in England and Scotland serving the company's 10.5m customers.
Minister for Jobs Richard Bruton has said the jobs announcement by Sky is a great vote of confidence in Ireland that shows the quality of the workforce here.
Speaking at Government Buildings he said the jobs will be entirely funded by Sky and will not cost the State anything.
They will involve a wide range of skills he said, and he dismissed fears such jobs might easily leave the State again saying Sky intends to serve its Irish customer base with this jobs development.
Digital TV provider Sky is to create 800 jobs with the establishment of a customer contact centre in Dublin.
Sky currently has 10.5 million customers 800 jobs have been announced with the establishment by digital TV provider Sky of a customer contact centre in Dublin.
The jobs will be created over the next two years and recruitment begins immediately.
Sky's customer contact centre in Dublin will open in August and, according to the company, help it better serve its customers in Ireland.
The company is looking to fill positions in customer service, training and human resources.
The broadcaster says customer questions are becoming more technical because of ever expanding ways of delivering content including through computers, games consoles and phones.
Therefore it wants to bring more of its customer services in house and, ensuring as it put it, its own people deal with the customer issues.
Currently, inquires in Ireland are routed to contact centres in Livingstone and Dunfermline in Scotland.
The new Dublin site, in a building called the Burlington Plaza, will be Sky's tenth customer service centre, with the others in England and Scotland serving the company's 10.5m customers.
Minister for Jobs Richard Bruton has said the jobs announcement by Sky is a great vote of confidence in Ireland that shows the quality of the workforce here.
Speaking at Government Buildings he said the jobs will be entirely funded by Sky and will not cost the State anything.
They will involve a wide range of skills he said, and he dismissed fears such jobs might easily leave the State again saying Sky intends to serve its Irish customer base with this jobs development.