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mike123 said:
No if you go on the chat. They will make an offer just say NO unless it's a really good one.

They will say we need to send you to another dept if they want to keep you. Sometimes they do call you back. They did last year
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I have used chat before but had the best offers from retention when they call back.
 
mike123 said:
They were never going lower than £31.50 mate for there 1130 meg download speed
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I didn’t mean they would go lower.
I meant I had a better offer from retention when they rang than what chat offered me.
My previous contract I got 250m for £17 and this contract I got 250m for £22.
I don’t need high speeds as I don’t do any online gaming or major downloading.
 
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Aristotle said:
I didn’t mean they would go lower.
I meant I had a better offer from retention when they rang than what chat offered me.
My previous contract I got 250m for £17 and this contract I got 250m for £22.
I don’t need high speeds as I don’t do any online gaming or major downloading.
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What we did basicly looked at what they are offering on money saving websites.

Virgin offering that deal. £22 nor many offer 250 some offering 300 at £29. Just tell them make it clear you won't stay at £22 a month. They will offer some other deal. If your happy take it. If not say no see what they do. They put us straight through to retentions on chat.

Sometimes they phone you. I think. Sometimes they don't.
 
mike123 said:
What we did basicly looked at what they are offering on money saving websites.

Virgin offering that deal. £22 nor many offer 250 some offering 300 at £29. Just tell them make it clear you won't stay at £22 a month. They will offer some other deal. If your happy take it. If not say no see what they do. They put us straight through to retentions on chat.

Sometimes they phone you. I think. Sometimes they don't.
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Yes exactly what I do but I don’t remember them offering to put me through to a different department.
I just say I’m not accepting your offers and want to cancel.
Chat ends.
Then I get callback from Retention team within a couple of weeks.
 
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Aristotle said:
Yes exactly what I do but I don’t remember them offering to put me through to a different department.
I just say I’m not accepting your offers and want to cancel.
Chat ends.
Then I get callback from Retention team within a couple of weeks.
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Yeah leave it close to the end like 5 days
 
mike123 said:
Yeah leave it close to the end like 5 days
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Yes I will just wait till they call.
Best price I have found for VM 250m for new customers is £28 with 3.9% rise in April on MSE website.
That prices includes £100 bill credit which makes the contract £22.45 a month for 18 months.
If I go with YouFibre who use CityFibre network.
They are offering 500mb for £28.99 or 900mb for £31.99 price fixed until 2026 and free installation.
They don’t do 250 and only have 150 for £23.99.
 
Aristotle said:
Yes I will just wait till they call.
Best price I have found for VM 250m for new customers is £28 with 3.9% rise in April on MSE website.
That prices includes £100 bill credit which makes the contract £22.45 a month for 18 months.
If I go with YouFibre who use CityFibre network.
They are offering 500mb for £28.99 or 900mb for £31.99 price fixed until 2026 and free installation.
They don’t do 250 and only have 150 for £23.99.
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Yeah it's easier to get deals on faster speeds. Because I think once the infrastructure is there it actually dosent cost them much more. If you have 100 meg or qig
 
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