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Microsoft has confirmed that some Xbox 360 consoles won't be happy with the upcoming, mandatory firmware update.
The console manufacturer will replace consoles that become unable to read retail game discs -- once anti-piracy measures are enabled -- with a new Xbox 360 S with 250 GB hard drive.
"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," a Microsoft statement provided to EuroGamer reads. "This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console."
The firmware update implements new anti-piracy measures (along with a 1GB bump in disc storage capacity) that apparently don't play nice with certain DVD drives. Given that the Xbox 360 has had several revisions to its guts over the years, this is the reason why only certain models will be affected.
We've (Joystiq) contacted Microsoft to find out what North American consumers should do if their console is incompatible with the update. European consumers have been told to go to Microsoft's general support page.
source joystiq
Email from xbox customer support to Avery Penn
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