here is a chat i have just had with nordvpn help. yesterday i subscribed to a three year vpn. see what you thin of this
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| David i can't install nordvpn on my zgemma h5 which i think is linux is it possable to install using a usb stick? |
| Customer Care Welcome to our live chat! We are here to help you and we’ll join the chat with you ASAP. |
| Deb Hello, David. |
| One moment, please. |
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| David ok |
| Deb Thank you. |
| Let me transfer you to our "Connection Issues" department for detailed help with connection issues. |
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| David Dutton thanks |
| ben Hello, David. |
| Could you tell me your Linux device is Debian based? |
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| David zgemma h5 2s i think its running enigma |
| ben Unfortunately, your device doesn't support VPN client settings, therefore we are unable to set it up with our service. |
| Regarding the device itself from what I was able to find it's running OpenPLi that is not Linux based. |
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| David can i cancel my subscription? |
| ben Let me transfer you to our "Payments" department for detailed help regarding your payments inquiry. They will help you out with the subscription questions. |
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| David thanks |
| Kareem Hello, David! |
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| David hello reem |
| reem Your recurring payment subscription has been canceled. You will no longer be charged unless you subscribe to our service again. |
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| David i have just paid for a three year subscription and i have just been told it wont work on my stb so i would like a refund please |
| reem Let us apologize for any inconvenience you might have had. A refund has been ordered. You will receive it within 7-10 business days, depending on your bank service transferring speed. |
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| David many thanks. But im a bit confused because i have heard of plenty of people with the same setup as me who have nordvpn |
| Kareem Anytime, happy to have helped! |
