We was due to go to Malta this Thursday, we booked through love holidays and they booked a ryanair flight as part of the package. Ryanair cancelled the flight a couple of weeks ago and offerred a full refund or option to rebook. We asked for refund and they have said it will take upto 20 days and will be refunded to the card that made the booking. We had paid for seats directly so hope to get that portion back but I am assuming the main booking will be refunded to love holidays.
LoveHolidays would not do anything until 7 days before the holiday, they,this week, offered us the option to reschedule the holiday or take vouchers, no cash refund was offered but said unspent vouchers could be refunded. The vouchers would NOT include the cost of the flight but if they get a refund from the airline they would pass it on. Assuming from what they said we could opt for the vouchers and not spend them but instead get a refund on them as unspent, but no option of refund on site and near impossitble to get hold of customer services - not taking calls and you have to use live chat - which obviously is a nightmare at the moment.
We have a trip to Mallorca booked for October - will see what happens with that, I booked flights direct on that one and so far only paid small deposit on hotel.