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Help Needed: Zgemma remote s stuck scrolling through channels

Discussion in 'Satellite Installation' started by ShanePower, Dec 12, 2016.

  1. ShanePower

    ShanePower Registered

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    Dear All, Help needed.

    i have a Zgemma Star 2S box. For the first month it's worked perfect.
    Except for today the remote is stuck n scrolling through the channels.
    I have tried rebooting, moving the box as further away from the tv as possible to prevent RI
    But still same problem.
    Before buying new remote is there anything else you can recommend?

    Help would be much appreciated
     
  2. systemlord

    systemlord TK Veteran

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    Check the buttons on the remote and see if one of them has become stuck down.
     
  3. ShanePower

    ShanePower Registered

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    Hi Systemlord. No luck with that all buttons are fully out
     
  4. systemlord

    systemlord TK Veteran

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    Did you buy it from zgemma direct? If so send them a message and see if they'll replace it for you.
     
  5. Jagsy

    Jagsy TK Veteran Forum Supporter

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    take the batteries out of the remote to make sure its not a remote problem.... if it keeps happening when no batteries in remote then its the box for definite... if it stops when batteries out of remote then you know its the remote that has the problem
     
  6. ShanePower

    ShanePower Registered

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    It stops when I remove the batteries, and it starts again the moment I put them back in.
    Downloaded the telly'mote app and it's working fine
    So I think it's the remote, I've ordered a new one. Hope it works
     
  7. Jagsy

    Jagsy TK Veteran Forum Supporter

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    you should be good with a new remote :)