:poop:
What a nightmare!!
Honestly why do VM make it so hard to get things sorted. You ring up with a complaint (this being the fourth time in 2 weeks), firstly they tried to fob us off with "there are problems in the area" - well our area status proves otherwise.
Then turn off the router and tv and reboot (waiting 5-10 mins for the new Superhub 3.0 to load up) - no difference.
We are carrying out checks on your services, wait a moment.
VM said at certain times of the day we will experience problems when internet traffic is busy, but we argued that we are paying good money for 200mbps, as we all have laptops, ipads, phones, game consoles etc.
After a load of prattling on and arguing (around half an hour) they are finally sending out yet another engineer. I can't understand why they are not realising that these power levels are too low and are so unwilling to do anything about upping them.
Even with zgemmas disconnected our downstream power levels range -2 to -5.6
when zgemmas connected it dips to -7, -9