Loosing channels.

Hi guys, a friend of mine keeps asking me if I'm loosing channels.. he said he looses everything including FTA channels and it can happen for 30 mins then be fine. I checked all his connections. And everything seems fine??

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He's using same provider as me and my family plus I have tried some spares I have.. if it was the line he would loose paid channels only but he is loosing free to air channels also which shouldn't go down unless the sat cables are disconnected from the dish.

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what's the signal on bbc1 hd? that will tell you if its dish related. the signal on the channel at the very least should be high 80's if not 90's. If a lot lower the dish has moved out of alignment
 
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Do you have a spare sky box or freesat box you can try? If so connect it up and see if he still loses the FTA channels.

If he still loses FTA channels then it's dish related.

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Iv just gave him a replacement h2s with my line and I'm using his. And I did run his sat cables on a rainy day so will also check this if channels fail again.. great advice much appreciated

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