sky channels blank

I'm relatively new to this but I got this box 3 months ago with a year of sky. The box kept messing up so I factory reset it and seem to have lost all sky channels.

The box is a cloud ibox 2 running openvix, when I've checked CCcam it is running CCcam 2.3.0 but there is no server or anything through it. Any ideas what's happened or is it something I need to take up with the person I bought the subscription from?
 
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