Louis Cypher
Member
So, after SKy informed me of a 30% price increase for renewal of my BB, TV (basic package), i gave notice to terminate at contract end date (July 10). After being passed through a series of operators, i finally managed to get past the sales patter & nail them down into actioning my notice. At the end of the conversation, i was informed that the equipment was only on loan & that they require it back (something i was aware of & have no issue with) within 60 days or they would "impose a £160 fine" (no doubt the terminolgy was instructed in their training, also, no doubt that SKY would admit this); i was told that Sky would post out pre-paid, return packaging.......& that it is returned via the post office. To be clear, the operative insisted that it is a legal requirement, as agreed to in the tems of their contract, for me to dismantle the equipment that their engineer installed & that i paid a set up fee for, use my time to pack it up & take it to the post office. My local post office is not in walking distance, so, in addition to time, i must cover the cost of fuel, wear & tear to my vehicle, car park charges, a walk through the precinct, wait in the queue & then return home. I asked him to iterate the specifics of the contract & he declined.....i may be naive, but surely Sky are talking bollox? I had a similar experience with VIrgin & once i informed them that my fees are chrged at £70 ph, with a £30 expense charge for fuel & wear & tear along with a one-off admin charge of £50, they sent a driver. However, i'm sure Sky actively pursue the !60 & refer to debt collection without exception.