Have you got the latest update? I have run into this problem mostly with sky sports 2, the updates were fine on most boxes but a had this problem with some V8s I had to "tweek" the dish a few times and also cut the cable going into the box and make a new connection, strange all the same I really dont like the V8s the F5s were bullet proof compared to them, they also are prone to Load errors for some reason...Hope this helps