You have 2 choices mate, the first is to do what ospreynchick tells you, though he has been a lot more forceful in his defence of Starview in recent posts, (just look around this section) ( I also think he has something to do with the Starview server or the website)
the second is to get a refund if you paid with paypal or credit card, and I think that most around here would reccommend to do the second.
Me, I have no opinion as I live in Ireland and can't avail of the service.
Wheelo