Hi gave my mate an old Q5 HD with the same line and turned off dchp put 008.008.008.008 working fine read this on facebook Some of are customers may be experiencing loss of TV service on there Zgemma TV unit.
This is nothing to do with are servers its down to Virgin doing work on there network.
We have been informed this work may go on until the 28/12/2016
Sorry for any inconvenience to are customers
Found this also
Please be patient we will have the service fully restored very soon.
Are servers are working if you have technical knowledge of DHCP you can use this temporary fix.
To test if a user has this issue
Ask them to open cmd on there computer type ping
vmcscline.sytes.net
it should have a ip ending in 174 if its different they need to change to the below.
In the network adapter settings :
REPLACE THE FOLLOWING:
194.168.4.100 ==> 8.8.8.8
194.168.8.100 ==> 8.8.4.4