Satellite Zgemma H5: Frequent Video Stutter on HEVC HD Channels

Hi,
I have purchased Zgemma H5 to watch Sun HD HEVC channels on G-Sat 15 (93.5 East). But there is a serious problem on these channels. When I switch to any of these channels, it plays few minutes OK but then video starts stuttering (multiple images in the video) and after sometime video freezes but audio keeps running.
I have tested many Enigma2 images but same problem on all images.
Can anybody give some idea about, where the problem may be? Is it due to faulty hardware? Or there may be some software remedy?
Regards,
engineerkhan15
 
Back
Top