If he's bought it plug and play then it should be setup to go once connected to the web surely? Restarted your cam?
Do you have an ip address? Menu, setup, system, network, device setup, network test, green button.
If so then try menu, setup, softcan/CI, softcam manager, then orange button on whatever option is ticked.
oh and change your sky uk:area to (your area) custom. You have it set to HD. You can't get sky HD on satellite anymore. Only BT HD channels, setanta HD, premier HD, and free to air HD.