iptv issue

hi all
i have a vu+solo2 box
i have a provider that has recently changed things....i am able connect via xcplugin.... but it will not create bouquets says app not supported
have tried other plugins suls etc.. but they simply wont even connect to the service.
have tried to sort it with my seller but they clueless on what to do....it use to work fine.
xc plugin is ok..but very slow and a pain to change channels
any ideas please..apart from ditching supplier....i cannot afford that
 
I would first make sure evreything is upto date.

Then do the following
1. Make sure family safe settings are turned off
2 restart tour router and clear cache
 
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