IPTV Loss?

[happy camper]

Hi just changed to EE broadband and iptv not working. looked in hub settings and it dose,nt and it shows disconnected any idea,s ?

 

[bazcfc1]

Hi just changed to EE broadband and iptv not working. looked in hub settings and it dose,nt and it shows disconnected any idea,s ?

How is your iptv setup would be a help for us so not guessing what device app box

 

[systemlord]

Could it be the EE parental controls/homesafe are on and blocking it. But like baz said, more info needed.

 

[Bigyinuk]

My provider uses an ISP lock. Have you checked with your provider?

 

[John155]

How is your iptv setup would be a help for us so not guessing what device app box

I'm with EE and have IPTV no problems, the EE hub does not affect things like the virgin one can

 

[John155]

I'm with EE and have IPTV no problems, the EE hub does not affect things like the virgin one can

What may have happened is your Mac address may have changed and you need to find what it is and notify your IPTV provider

 

[bazcfc1]

What may have happened is your Mac address may have changed and you need to find what it is and notify your IPTV provider

No point in guessing as don't know how the iptv is setup what device ect

 

[John155]

No point in guessing as don't know how the iptv is setup what device ect

when it was set you or someone would have to have given the Mac address this is a unique hex address for the IPTV unit it should never change but if you have changed your broadband supplier then things may have changed, do you have a separate box for IPTV? or do you get via your PC ? its all important to understand where the problem is did you set up the IPTV originally?

 

[happy camper]

How is your iptv setup would be a help for us so not guessing what device app box

Hi yes sorry forgot to put that nfo in. Ihave smart iptv app on LG SMART TV.Every thng worked perfect on old router.

 

[bazcfc1]

Check see if the mac has changed on the app if so Pass new mac to provider and ask him to edit mac on panel

 

[John155]

Hi yes sorry forgot to put that nfo in. Ihave smart iptv app on LG SMART TV.Every thng worked perfect on old router.

as baz says double check all, as far as I know and I have EE theres nothing there that should affect anything

 

[happy camper]

Check see if the mac has changed on the app if so Pass new mac to provider and ask him to edit mac on panel

L G MAC Address is still the same.

 

[Bigyinuk]

The MAC won't change for an LG TV running Smart IPTV. Sorry to ask again but have you checked with your provider that he isn't using ISP locking? Because that would explain it.

 

[bazcfc1]

If isp lock is on ask them to take it off and kick the line if no joy that way get them to re send playlist to tv

 

[spc]

on ee router make sure "EE access control" is turned off in advanced settings

 

[edmoses]

I would in the first instance reboot both broadband router and the box. That usually fixes router change issues.

 

[bazcfc1]

I would in the first instance reboot both broadband router and the box. That usually fixes router change issues.

Usually but if provider has isp lock it will lock to his old ip address not his new one so provider would have to sort it

 

[happy camper]

when it was set you or someone would have to have given the Mac address this is a unique hex address for the IPTV unit it should never change but if you have changed your broadband supplier then things may have changed, do you have a separate box for IPTV? or do you get via your PC ? its all important to understand where the problem is did you set up the IPTV originally?

Hi yes Its iptv on an LG smart tv via the smart iptv app. worked perfect till switchins te EE.. It showing connected through port 2 on the hub but still not working?

 

[bazcfc1]

Hi yes Its iptv on an LG smart tv via the smart iptv app. worked perfect till switchins te EE.. It showing connected through port 2 on the hub but still not working?

Have you been intouch with your provider like I asked other day to see if he has isp lock on as probably locked to your old ip address from your old router

 

[happy camper]

Have you been intouch with your provider like I asked other day to see if he has isp lock on as probably locked to your old ip address from your old router

By my service provider do you mean EE? Sorry for all questions as im a pensioner and not that internet savey all i want t do is watch tv.